1. General

We are committed to providing quality digital services that meet the expectations of our customers. However, if a problem arises with our service, this refund policy defines the applicable conditions and procedures.

2. Conditions of eligibility for a refund

Refunds may be granted in the following cases:

• Billing error: If an incorrect amount has been debited, we will make an adjustment or a refund.
• Service not delivered: If the service has not been provided within the agreed time frame and we are responsible for this.
• Major technical problem: If the service does not work as expected and we are unable to correct it within 7 working days.
• Non-compliance with agreed specifications: If the service delivered is substantially different from what was agreed in the contract or order.

3. Cases not eligible for reimbursement

Requests for reimbursement will not be accepted in the following cases:

• Change of mind after ordering or delivery of the service.
• Non-use of the service without valid reason.
• Problems resulting from customer errors (e.g., incorrect information, incorrect configuration).
• Modifications or additions requested after delivery that are not included in the initial quote.
• Incompatibility with systems not mentioned in the technical prerequisites.

4. Refund request procedure

To request a refund, follow these steps:

1. Contact our support at [email protected], specifying:
   • Your order number
   • A detailed description of the problem
   • Any relevant evidence (screenshots, email exchanges, etc.)
2. Evaluation of the request: We will review your request within 7 business days.
3. Decision and processing:
   • If the request is approved, the refund will be made within 7 business days via the original payment method.
   • If the request is denied, we will provide a detailed explanation.

5. Alternatives to refunds

In some cases, we may offer:

• A correction or improvement of the service.
• A credit note or credit for a future service.

6. Changes to the refund policy

We reserve the right to change this policy at any time. Any updates will be published on our website and will apply to future orders.